Refund Policy

Return & Refund Policy

Returns

At Smart Nest Supplyz, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return, items must be:

Unused and in the same condition as received
In the original packaging
Accompanied by proof of purchase

Non-Returnable Items

The following items cannot be returned:

Gift cards
Clearance or final sale items
Personalized or custom-made products
Items damaged due to misuse or improper handling

Return Process

To initiate a return, please contact our customer support team at:

support@smartnestsupplyz.com

Please include your order number and reason for the return. Our team will provide instructions for completing the return process.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery so we can evaluate the issue and make it right.